Brayan DSouza

Provided IT support for over 60 staff members across multiple offices, managing Active Directory, configuring CCTV systems, and overseeing network security through FortiGate firewalls. Administered Microsoft 365 environments and ensured optimal server performance and security.

Built and managed dedicated servers for clients, configured operating systems, and collaborated with data center teams for hardware maintenance. Managed DNS servers and performed regular stress tests on server components.

Resolved escalated issues related to websites and servers, enhancing customer satisfaction through prompt responses and professional resolutions. Utilized Salesforce CRM for ticket management.

Assisted customers with DNS setup and troubleshooting, achieving high first-contact resolution rates. Supported team operations during leadership absences.

Completed training as a Security Systems Technician, focusing on CCTV systems and their management.

Completed a Bachelor of Computer Application, focusing on various aspects of computer science and application development.

Completed NDG Linux Essentials, acquiring foundational knowledge in Linux operating systems.

Studied Computer Science, Statistics, Business Studies, and Accountancy, providing a strong foundation for further studies in IT.

Completed a course in Hardware and Networking, gaining practical skills in IT infrastructure.

Completed secondary education with a focus on foundational subjects, preparing for higher education in technology.