Natasa Sucic

I am a Program & Project Manager with hands-on experience leading 100+ people across Serbia, Bulgaria, and Malaysia, delivering operational improvements and scalable processes for high-traffic gaming services.

I drive measurable KPI improvements and product ownership for internal tools — I defined requirements, directed development, tested features, and managed rollouts for a Quality Management System that significantly reduced Team Lead QC time.

My background includes leading anti-fraud initiatives, translating behavioural research into detection rules that caught substantially more phishers while keeping false positives low, and saving significant monthly costs through optimized rules and processes.

I combine cross-functional leadership, coaching, and data-driven decision making to improve CSAT, reduce time-to-competency for new hires, and implement quality frameworks that scale in fast-paced, tech-centered environments.