Branice Mukasa
@branicemukasa
Customer-focused risk and fraud specialist with strong inventory and support skills.
KenyaWhat I'm looking for
I am a dedicated customer support and risk professional with extensive experience in fraud investigation, credit management, inventory control, and customer relations across Kenyan organizations.
I have led fraud investigations, recovered assets, developed risk processes, and trained staff, contributing measurable improvements to risk operations and team capability.
In operations and stock management roles I managed regional inventory audits, computerized ordering systems, and internal transfers while maintaining accurate records to support supply continuity.
I consistently deliver high-quality customer-facing service — from onboarding and collections to complaint resolution — and have been recognized for my contributions, including an MVP award and process improvements adopted by leadership.
Experience
Work history, roles, and key accomplishments
Customer Support and Credit Associate
FreshLife Kenya
Jun 2022 - Present (3 years 9 months)
Manage customer onboarding, credit and debt collection via visits and calls, and resolve customer complaints while maintaining documentation and retention to reduce account closures.
Stock Management Associate
Greenlight Planet Kenya
Jun 2020 - May 2022 (1 year 11 months)
Conducted monthly stock checks and regional inventory audits, maintained daily inventory records, coordinated internal stock transfers and operated computerized inventory systems to track orders and shipments.
Fraud Investigator
Greenlight Planet Kenya
Jun 2018 - May 2020 (1 year 11 months)
Investigated and recovered missing devices, collaborated with field sales to identify and close fraud cases within timelines, enforced agent suspensions and produced regular fraud reports for escalation.
Customer Service Associate
MultiChoice Kenya Limited
May 2016 - May 2018 (2 years)
Responded to customer inquiries, documented interactions, maintained product knowledge, and assisted clients with product use to improve satisfaction and support retention.
Customer Service Representative
M-KOPA Kenya Limited
Jan 2014 - Apr 2016 (2 years 3 months)
Handled product inquiries, screened and authorized sales, maintained customer records, resolved product issues and provided team leadership to support sales operations.
Education
Degrees, certifications, and relevant coursework
Multimedia University of Kenya
Diploma in Radio Production, Mass Communication
Diploma in Radio Production completed at Multimedia University of Kenya in April 2013.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Branice?
You can contact Branice and 90k+ other talented remote workers on Himalayas.
Message BraniceFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
