Sally Orina

Conducted outbound calls to prospective clients, introducing them to suitable life insurance policies. Assessed client needs and provided tailored information on available insurance options, exceeding weekly and monthly sales targets through efficient lead conversion.

Analyzed Cupid media's user data to identify patterns in user behavior indicating risks or violations, implementing strategies to mitigate identified risks. Enhanced fraud prevention systems by integrating insights from emerging fraud trends, increasing detection accuracy by at least 15% each quarter.

Delegated tasks, managed workflow, and supported team members' well-being and performance. Maintained continuity of operations in the manager's absence.

Managed social media inquiries and resolved customer concerns, maintaining a 90% satisfaction rate. Designed targeted marketing campaigns and achieved a 56% ROI improvement, creating engaging content that increased interaction by 40%.

Responded to at least 300 daily customer inquiries and complaints with professionalism and empathy, achieving a 95% resolution rate within SLA targets. Analyzed customer feedback submissions monthly, leading to a 20% improvement in service quality and better alignment of services with client expectations.

Responded to customer inquiries in-store and on digital platforms. Supported marketing efforts by developing campaigns that enhanced customer engagement.

Graduated with Upper Second Class Honors. Studied various statistical methods and their applications.

Achieved a B+ grade. Completed secondary education with a strong academic performance.