Brandon Joseph

Redesigned global field service support for 80,000+ employees across 15+ countries, delivering $10M annual savings, improving SLA compliance by 35% and reducing ticket resolution time by 40% while achieving 92% CSAT and 99.97% uptime.

Consolidated five MDM platforms into a single SaaS solution for 75,000+ devices saving $1.2M annually, accelerated merger device onboarding to deliver the project 6 months early, and reduced major incidents by 40% via enhanced Splunk monitoring.

Led digital workplace consolidation during the $120B UTC-Raytheon merger, unifying collaboration platforms for 60,000+ users and achieving 99.9% uptime for executive staff while cutting new hire onboarding time by 40%.

Planned and executed executive event support for earnings calls, board meetings and leadership summits, coordinating AV, Security and Corporate Communications and delivering POCs aligned to enterprise requirements.

Pioneered 24/7 white-glove C-suite support achieving 99.95% SLA compliance and co-developed a technology evaluation framework adopted enterprise-wide.

Modernized endpoint management by migrating 100+ devices to AirWatch and implementing BitLocker to reach 100% encryption compliance; consolidated network infrastructure to save $50K annually and maintained 99.9% uptime across 100+ servers.

Led SOX/SAS-70 compliance for critical systems with zero audit findings and spearheaded Windows 7 migration for 500+ endpoints and applications.

Completed a Bachelor of Science in Information Technology, graduating in 2004.

Awarded an Associate of Arts in Business Management in 2004.