I'm looking for a Director or Senior Manager IT role where I can lead teams, solve problems, and help make things run better. I enjoy working with people, improving IT services, and finding practical solutions to challenges.
Looking for a job
Justin Andrews
@justinandrews
Global IT service delivery leader at Hologic who led a 50+ person organization and sustained 95%+ SLA attainment across 36+ countries.
United StatesWhat I'm looking for
At Hologic, I led a 50+ person global IT organization supporting 8,000+ employees across 36+ countries. I built the enterprise’s first global IT performance dashboard and sustained 95%+ SLA attainment and 96% customer satisfaction.
I also led IT integration for 12 acquisitions and completed the enterprise Windows 11 rollout across 36 countries six months ahead of schedule. I served as a subject matter expert for external regulatory and cybersecurity audits that regularly concluded with zero findings.
Experience
Work history, roles, and key accomplishments
Led a 50+ person global IT organization providing 24/7 service delivery and workplace technology support for 8,000+ employees across 36+ countries. Managed a $5M annual budget and sustained 95%+ SLA attainment and 96% customer satisfaction.
Managed a 7-person regional IT support team across multiple states and Costa Rica. Lifted regional SLA attainment from ~75% to 95%+ and centralized ~200 enterprise IT vendor contracts representing $150M in historical spending.
Served as strategic IT liaison to the Divisional President, aligning IT capabilities with business unit priorities. Oversaw life-cycle hardware refresh and facilitated deployment of high-performance NVIDIA computing infrastructure for R&D.
Recruited to remediate severe operational and technical challenges at the Danbury, CT site. Restored employee confidence and site reliability within 3 months and resolved 3 inherited CAPAs by overhauling backup and access policies.
Standardized Cisco Webex video conferencing infrastructure across 30+ global facilities, consolidating redundant platforms to deliver $1.6M+ in projected cost savings. Managed collaboration services for ~40,000 global employees.
Maintained a 99% same-day resolution rate for executive IT requests. Refreshed 400+ endpoints annually and completed the enterprise Windows XP-to-7 migration ahead of schedule.
Education
Degrees, certifications, and relevant coursework
Quinnipiac University
Master of Science, Computer Information Systems
Master of Science in Computer Information Systems from Quinnipiac University.
Quinnipiac University
Bachelor of Science, Computer Information Systems
Bachelor of Science in Computer Information Systems from Quinnipiac University.
CompTIA
CompTIA A+, Information Technology
CompTIA A+ certification.
IC
ICCP
Information Systems Analyst, Information Systems
Information Systems Analyst certification from ICCP.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
175k+ USD
Social media
Job categories
Skills
IT OperationsIT Service DeliveryIT Service ManagementDigital Workplace TransformationEndpoint managementM&A IT IntegrationRegulatory AuditsCybersecurity AuditSLA ManagementCustomer Satisfaction (CSAT) OptimizationMajor Incident ManagementProblem ManagementVendor ManagementContract NegotiationBudget Management
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