Brandon Igiehon
@brandonigiehon
Technical Support Engineer with 6 years of experience.
What I'm looking for
I am a Technical Support Engineer with over six years of experience providing strategic guidance and technical expertise across various industries. My journey began with a Bachelor’s degree in Information Technology from Potsdam State University, where I developed a strong foundation in IT infrastructure and business processes. I have a proven track record of delivering innovative solutions and managing IT projects, which has allowed me to effectively support clients and enhance their operational efficiency.
In my current role as a Senior IT Consultant at Electric AI, I provide hybrid and remote support for our top-paying clients, ensuring their systems are optimized and secure. My responsibilities include conducting in-depth analyses of existing systems, identifying areas for improvement, and implementing necessary changes. I excel in project management and vendor management, collaborating with cross-functional teams to drive successful outcomes. My strong analytical and problem-solving skills enable me to troubleshoot complex issues efficiently, ensuring timely resolutions for clients.
Throughout my career, I have developed excellent communication and leadership abilities, allowing me to build strong relationships with clients and team members alike. I am passionate about leveraging technology to solve problems and improve business processes, and I continuously seek opportunities to enhance my skills and knowledge in the ever-evolving IT landscape.
Experience
Work history, roles, and key accomplishments
Senior IT Consultant
Electric AI (TechVera MSP)
Jan 2023 - Present (2 years 4 months)
As a Senior IT Consultant, I provide hybrid/remote support for top-paying clients, managing administrative controls across various platforms including M365 and Azure. I conduct system upgrades, analyze existing systems for security improvements, and ensure compliance while enhancing operational efficiency.
IT Specialist/Desktop Support
Maureen Data Systems
Jan 2020 - Mar 2021 (1 year 2 months)
In my role as an IT Specialist, I focused on PC deployment, installation, and configuration of hardware and software. I provided extensive onsite support, managed user onboarding/offboarding, and ensured effective communication and customer support.
Education
Degrees, certifications, and relevant coursework
Potsdam State University
Bachelor of Science, Information Technology
2016 - 2020
Completed a Bachelor of Science in Information Technology, gaining knowledge in IT infrastructure, business processes, and technical support. Developed strong analytical and problem-solving skills while collaborating with peers on various projects.
Potsdam State University
Bachelor of Science, Exercise Science
2016 - 2020
Completed a Bachelor of Science in Exercise Science, focusing on the principles of exercise, health, and wellness. Engaged in practical applications and collaborative projects to enhance understanding of the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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