Brandon Hammond

• Lead onboarding and ongoing development for account managers serving customers across the 48 contiguous states and Canada.
• Coach employees on customer communication, service recovery, retention, escalation management, and problem solving.
• Evaluate employee performance and provide individualized feedback and development support.
• Create and maintain job aids, process guidance, and trainin

• Supervised and developed a team of eight account managers, establishing performance expectations, development goals, and workload priorities.
• Facilitated training on systems, technology changes, negotiation, customer management, and internal procedures.
• Used Salesforce data and performance dashboards to identify skill gaps and guide targeted coaching.

Delivered virtual systems and process training to approximately 5,000 employees across 700 stores nationwide.

Facilitated remote Sales 101 training for more than 700 employees throughout the southern region.

Led in-person development sessions for approximately 150 sales professionals and 55 managers over a two-year period.

Monitored required training and course completion, maintained t

Planned and facilitated bi-weekly training across the Chicagoland district; assessed skill gaps and built individualized coaching plans. Partnered with district leadership and corporate stakeholders to report assessments, align expectations, and schedule ongoing training. Developed and implemented a new online training program to enhance tracking and provide shared, multi-leader progress monitorin

Served in the United States Air Force, operating in highly structured environments where accountability, teamwork, communication, and adherence to established procedures were essential.

Worked effectively in fast-paced, mission-focused settings requiring attention to detail, adaptability, and consistent execution of operational standards.

Collaborated with team members across functions and

Issued Oct 2024 · Expires Oct 2034