Brandon Conway

As an EUC Engineer, I manage endpoint devices and virtual infrastructures, ensuring seamless access to applications. I troubleshoot technical issues, optimize system performance, and enforce security policies while collaborating with IT teams to enhance automation.

Provided first line support for IT incidents, working with a team to service over two thousand clients. Responsibilities included troubleshooting systems, managing service level agreements, and collaborating with the NSOC Security team to investigate incidents.

As an IT Support Technician, I managed Windows deployments and cloud backups, providing remote assistance to users. My role involved configuring and maintaining Office 365, Azure environments, and supporting various applications.

In my role as a Marketing Sales Consultant, I engaged with clients to gather information, determine eligibility for services, and promote various financial products. I maintained communication and ensured adherence to quality standards.

Engaged in various online courses to enhance IT skills, focusing on cloud services, Microsoft technologies, and cybersecurity.

Completed Matric with a focus on foundational education, preparing for further studies and career opportunities.