Open to opportunities

Ravirajsinh Jhala

@ravirajsinhjhala

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Certified Cybersecurity Analyst specializing in SOC operations and incident response.

India

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What I'm looking for

I seek a hands-on SOC or incident response role where I can apply threat detection, playbook development, and cloud security skills within a collaborative, growth-focused team.

I am a certified Cybersecurity Analyst with hands-on experience in SOC operations, threat intelligence, incident response, vulnerability management, and security governance. I have driven measurable improvements — from reducing vulnerabilities by 25% to maintaining a 95% issue resolution rate within SLA — by applying industry tools and frameworks such as Splunk, Sentinel, Nessus, MITRE ATT&CK, and cloud security platforms.

I collaborate across technical and business stakeholders to align security strategy with organizational goals, having led process re-engineering projects and delivered security plans and frameworks for complex environments. I bring practical red-team/blue-team experience from platforms like TryHackMe, strong communication skills, and a commitment to continuous learning demonstrated by multiple industry certifications.

Experience

Work history, roles, and key accomplishments

Technical Support Analyst II

Concentrix

Mar 2023 - Oct 2025 (2 years 7 months)

Delivered advanced L2 technical support for 150+ end users weekly, maintaining a 95% issue resolution rate within SLA and improving support workflows and documentation.

Incident Management Troubleshooting Windows MacOS Linux ITIL Root Cause Analysis Documentation

Business Process Analyst

Mohawk College

Apr 2022 - Dec 2022 (8 months)

Led analysis and re-engineering of 23 business processes using Agile, increasing operational efficiency by 20% and delivering aligned solutions to stakeholders.

Agile Stakeholder Management Project Delivery Process Mapping Continuous Improvement Data Analysis

IT Security Administrator

iCan Education

Aug 2021 - Mar 2022 (7 months)

Implemented cybersecurity policies and cloud-based protections, reducing vulnerabilities by 25% and advising management on risk mitigation and best practices.

Azure Security Center Microsoft Defender VMWare Policy Development Vulnerability Management

Security Operations Analyst

Mohawk Cyber Labs

May 2021 - Aug 2021 (3 months)

Monitored SIEM alerts, validated incidents, and executed L1 incident response including containment, evidence gathering, and IOC correlation to support SOC operations.

SIEM Log Analysis Incident Response Report Writing

Education

Degrees, certifications, and relevant coursework

Mohawk College

Postgraduate Diploma, Cyber Security Analytics and Business Analysis

2022 - 2022

Activities and societies: Capstone projects: Security Strategic Plan; Security Framework and Risk Assessment.

Completed a Postgraduate Diploma in Cyber Security Analytics and Business Analysis focused on security analytics, SOC operations, and risk assessment.