BSBorromeo, Stephanie
@borromeostephanie
Detail-oriented laboratory analyst with strong customer service skills.
PhilippinesWhat I'm looking for
I am an experienced laboratory analyst with a strong background in research and development, particularly in the food industry. My journey began with a Bachelor of Science in Chemistry, where I honed my analytical skills and developed a keen eye for detail. I have successfully developed and tested new product formulas, ensuring they meet regulatory compliance and industry standards.
In my previous roles, I have demonstrated my ability to thrive in fast-paced environments, particularly in customer service and quality assurance. My experience as a Customer Service Representative has equipped me with excellent communication skills, allowing me to efficiently resolve customer queries while maintaining accurate records. I am passionate about enhancing product quality and customer satisfaction through effective collaboration and problem-solving.
Experience
Work history, roles, and key accomplishments
Research and Development Laboratory Analyst
AllNaturalsCocoproducts
May 2024 - Oct 2024 (5 months)
Developed and tested new product formulas. Maintained comprehensive documentation of research activities and findings. Ensured products met regulatory compliance and were documented according to standards.
Laboratory Quality Assurance Analyst
DumagueteCoconutMills,Inc.
May 2023 - May 2024 (1 year)
Conducted thorough quality control analysis on products and incoming raw materials to maintain product safety and standards. Performed analytical testing and equipment calibration accurately and timely consistent with cGMP. Collaborated with production teams to identify and rectify quality issues, enhancing overall product quality.
Customer Service Representative
Qualfon,Inc.
Aug 2022 - Feb 2023 (6 months)
Managed inbound and outbound customer service calls, efficiently resolving queries and complaints. Maintained accurate records of customer interactions for future reference.
Customer Service Representative
Infocom,Inc.
Jun 2020 - Oct 2021 (1 year 4 months)
Handled high-volume telephone calls to address and resolve customer concerns. Processed refunds and service requests for customers. Assisted customers with minor troubleshooting on their devices.
Education
Degrees, certifications, and relevant coursework
Negros Oriental State University
Bachelor of Science, Chemistry
Grade: Dean's List Awardee
Activities and societies: Dean’s List Awardee (2018).
Awarded Dean's List in 2018. Studied chemistry, gaining a strong foundation in scientific principles and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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