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Bonney Bwire

@bonneybwire

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I lead AI service delivery, scaling global teams, client accounts, and operational workflows.

Kenya

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What I'm looking for

I'm seeking a challenging role where I can apply my combined experience in project and program management, monitoring and evaluation, brand management, training, and consultancy to deliver high-impact outcomes.

At CloudFactory, I lead service delivery for a technology portfolio exceeding USD 3M annually, coordinating globally distributed teams across AI, computer vision, and Generative AI programmes.

I translate enterprise requirements into scalable workflows, manage client relationships and escalations, and lead cross-functional teams across operations, quality, training, workforce management, and recruitment. I improved project delivery efficiency by 30% through structured workflows, reporting, and escalation processes.

Previously, I built CloudFactory's SMB Projects team, generating $200,000 MRR across 15+ NLP, data research, and data-processing projects. I've guided remote teams of more than 100, managed key accounts contributing 20% of annual company revenue, and led a 200-person workforce transition on a $500,000 MRR account.

My earlier work spans programme coordination, digital marketing, brand management, and SEO. I bring project management, monitoring and evaluation, training, consultancy, data analysis, and a practical focus on quality, SLAs, and client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Manager

Current

CloudFactory Limited

Jul 2024 - Present (2 years 3 months)

Oversee service delivery across client accounts, manage client relationships, lead teams, and drive continuous improvement. Achieved 30% improvement in project delivery efficiency and led GenAI pilot initiatives.

Service Delivery Customer Relationship Management Team Leadership Performance Management Escalation Management Data Analysis Continuous Improvement Infosec and Compliance Generative AI Project Management

Project Delivery Lead

CloudFactory Limited

May 2021 - Jun 2024 (3 years 1 month)

Established and led a pioneering SMB Projects team, generating $200,000 MRR across 15+ projects. Managed client relationships and service delivery for key accounts contributing to 20% of annual revenue.

Project Management Team Leadership Customer Relationship Management Resource utilization Process Improvement Cross functional Coordination Quality Assurance Data Analysis Billing SLA Management

Project Delivery Associate

CloudFactory Limited

Apr 2020 - Apr 2021 (1 year)

Led training and transition of a 200-person workforce on a $500,000 MRR account. Managed a portfolio of 5 accounts and led end-to-end delivery of AI and Machine Learning client engagements.

Change Management Project Management Client Coordination API Driven Solutions Contract Governance Financial Management Revenue Forecasting SLA Compliance Cross functional Team Coordination

Project Delivery Assistant

CloudFactory Limited

Jul 2018 - Mar 2020 (1 year 8 months)

Supported client account delivery across the full project lifecycle. Led and motivated a delivery team of 35+ staff and designed training programs to meet client productivity and quality benchmarks.

project lifecycle management Client Communication Team Leadership Training Program Design Systems Optimization Workflow Improvement

Program Coordinator

Peak Performance International Limited

Nov 2017 - Jun 2018 (7 months)

Implemented micro-learning and interactive scenarios, personalized content to roles, and measured training impact beyond completion.

Microlearning Training Design Performance Metrics Content Personalization Program Coordination

Head of Digital Marketing and Brand Management

Befine East Africa Limited

Feb 2017 - Oct 2017 (8 months)

Partnered with advertising agencies, executed integrated marketing campaigns, and grew organic social media following to 10,000 within 6 months. Managed regional branding and campus activations.

Digital Marketing Brand Management Agency Negotiations Campaign Execution Organic Social Media Influencer Marketing Campus Activations SEO

Search Engine Optimization (SEO) Lead

Web Partner Group

Feb 2012 - Jan 2017 (4 years 11 months)

Co-designed and marketed 2 e-commerce platforms, engineered data-driven SEO campaigns securing Page 1 rankings for 30% of high-value keywords, and drove 50% increase in monthly web traffic.

SEO Ecommerce Google Analytics Keyword Research Web Analytics team training Digital Marketing