JWJoan Wausi
@joanwausi
AI Data Operations Service Delivery Manager driving operational excellence.
KenyaWhat I'm looking for
I am an AI Data Operations and Service Delivery Manager with six years of experience leading global, distributed teams to deliver high-quality training datasets and scalable AI workflows. I have P&L ownership experience managing $600K ARR while maintaining exceptional gross margins, and I consistently drive operational improvements—delivering 30% efficiency gains and 98% accuracy on HIPAA-compliant projects.
I excel at designing processes, automation, and governance for computer vision, NLP, and document processing programs, and I mentor and scale teams across geographies. My background blends project management (PMP®, CAPM® in profile) with hands-on DataOps tools and delivery, and I seek to apply that expertise to accelerate impact through collaborative, data-driven program leadership.
Experience
Work history, roles, and key accomplishments
CLLed delivery and governance for multi-client AI data operations, owning $600K ARR and maintaining 6577% gross margins while managing 40 distributed team members and delivering 85–90% accuracy on key accounts.
CLManaged 11 AI data preparation accounts and scaled annotation teams up to 200 analysts, maintaining 98% accuracy on HIPAA-compliant projects and reviving failing projects to secure contract renewals.
Project Program Coordinator
Great Impact Ministries
May 2018 - Dec 2020 (2 years 7 months)
Coordinated multiple programs, reduced program costs by 15% through budgeting and resource optimization, and improved team productivity by 25% while achieving a 98% milestone completion rate.
Project Assistant
Jyoti Structures Limited
Jan 2017 - Dec 2017 (11 months)
Supported power transmission projects by coordinating subcontractor mobilization and developing WBS and schedules, reducing initiation time by 20% and delivering projects 10% under budget.
Education
Degrees, certifications, and relevant coursework
PIProject Management Institute
CPMAI Foundations, Cognitive Project Management for AI
CPMAI Foundations - Cognitive Project Management for AI (in progress) from the Project Management Institute focusing on AI lifecycle and DataOps practices.
PIProject Management Institute
Diploma in Project Management, Project Management
2015 - 2016
Completed a Diploma in Project Management through the Project Management Institute Kenya Institute Of Management program.
SUStrathmore University
Bachelor of Business Information Technology, Information Technology
2010 - 2014
Completed a Bachelor of Business Information Technology at Strathmore University focusing on information technology and business applications.
PIProject Management Institute
Project Management Professional (PMP), Project Management
Project Management Professional (PMP) certification issued by the Project Management Institute.
PIProject Management Institute
Certified Associate in Project Management (CAPM), Project Management
2020 -
Earned the Certified Associate in Project Management (CAPM) credential from the Project Management Institute.
Availability
Location
KenyaAuthorized to work in
Job categories
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