Joachim Kruger

Took a sabbatical due to family responsibilities. Started work on an e-commerce project to learn and create an opportunity.

Led user engagement sessions to gather requirements and translated insights into JIRA user stories, improving project efficiency. Collaborated with stakeholders to optimize Amazon Connect and Salesforce processes, contributing to increased operational efficiency.

Organized targeted sessions to gather user requirements and effectively translated them into system solutions. Optimized processes across multiple systems, improving operational efficiency.

Formulated and executed a long-term business plan aligned with franchise requirements, driving sustained growth. Implemented optimized operating procedures, improving efficiency and performance.

Conducted interviews and compiled detailed User/Business Requirements documents to ensure project clarity. Designed solutions using UML modeling, adhering to the e-Tom framework for efficient architecture.

Contributed significantly to artistic projects as a distinguished vocalist with the Police Band and an artist at the Police Museum. Demonstrated leadership and creativity in non-technical roles.

Completed a certificate program focusing on business systems analysis principles and practices. Gained expertise in analyzing business needs and translating them into system requirements.

Obtained an advanced certificate in business analysis, deepening knowledge in complex analytical techniques. Focused on strategic business analysis and solution implementation.

Completed a certification in Agile Development, learning methodologies for iterative and incremental development. Gained skills in managing projects with flexibility and collaboration.

Received training in PL/SQL Scripts and UNIX Scripts. Developed proficiency in database programming and shell scripting for system administration.

Completed training in COBOL Programming, C Programming, and C++ Programming. Acquired foundational knowledge in various programming languages.

Undertook studies in Enterprise Architecture, focusing on designing and managing complex organizational IT structures. Gained insights into aligning IT strategy with business goals.

Completed training in JAVA Tech-UML, focusing on Java programming and Unified Modeling Language. Developed skills in object-oriented design and software development.

Earned a Diploma in Public Administration while serving as a Sergeant. Gained knowledge in public sector management and administrative processes.

Completed high school education, achieving the Matric qualification. Developed foundational academic skills across various subjects.