BABolaji Ridwan Abdulwahab
@bolajiridwanabdulwah
Detail-oriented Customer Support and Data Specialist with 5+ years experience.
United StatesWhat I'm looking for
I am a detail-driven Customer Support and Data Specialist with over 5 years of experience in SaaS, fintech, and health tech environments. My expertise lies in managing high-volume data and customer workflows with speed and accuracy. I am committed to data integrity and continuous improvement, ensuring professional and client-friendly communication at all times.
In my current role as a Senior Customer Support Specialist at World Leaves, I process and validate large volumes of sensitive client data, conduct quality checks, and collaborate with product and tech teams to resolve data discrepancies. My previous experience at Reliance Health involved designing automation flows that significantly reduced provider wait times and support ticket volumes. I take pride in my ability to adapt to new tools and manage evolving systems effectively.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Specialist
World Leaves
Jan 2024 - Present (1 year 6 months)
Processed and validated large volumes of sensitive client data across spreadsheets with high precision. Collaborated with product and tech teams to document and resolve data discrepancies.
Customer Operations Associate
Reliance Health
Jan 2022 - Present (3 years 6 months)
Supported claim workflows via chat and call across Freshdesk and Zohodesk. Led the implementation of a new pre-authorization workflow to reduce hospital delays, lowering support ticket volume by 30%.
Technical Support Specialist
Patricia Technologies
Jan 2020 - Present (5 years 6 months)
Collaborated in daily and weekly meetings with internal stakeholders to improve service delivery and update knowledge bases. Managed large data logs of customer inquiries, updating records across multiple platforms.
Technical Support Specialist
Tek Expert Nigeria
Jan 2018 - Present (7 years 6 months)
Implemented troubleshooting strategies to resolve customer issues efficiently. Managed customer issues end-to-end, maintaining a 90%+ resolution rate.
Education
Degrees, certifications, and relevant coursework
Ogun State Institute of Technology, Igbesa
Computer Engineering, Computer Engineering
Studied computer engineering principles and practices at Ogun State Institute of Technology, Igbesa. Gained foundational knowledge in the field.
Yaba College of Technology, Yaba
Computer Engineering, Computer Engineering
Completed studies in Computer Engineering at Yaba College of Technology, Yaba. Focused on advanced concepts and practical applications in the field.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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