Tricia Mpho Lentswe
@triciampholentswe
Experienced bank manager with 26 years' retail banking and strong leadership in branch operations.
BotswanaWhat I'm looking for
I am a results-oriented banking professional with a 26-year experience in a financial institution, including 13 years as a Bank Branch Manager. I provided leadership through objective setting, staff training, performance appraisals and operational oversight to maintain high-quality, efficient branch operations.
I have extensive accounts and administration experience, strong supervisory and conflict-management skills, and proficiency in Microsoft Office, video conferencing and Google workspace. I am recognised with long-service awards and seek to bring operational excellence and team development to a progressive financial services role.
Experience
Work history, roles, and key accomplishments
Bank Manager
BBS Bank
Aug 2010 - May 2023 (12 years 9 months)
Managed branch operations as Bank Branch Manager for 13 years, leading staff training, performance appraisals, staffing optimization, and regular reporting to the Distribution Channels Manager to maintain high operational quality and efficiency.
Customer Service Consultant
BBS Bank
Jul 2006 - Aug 2010 (4 years 1 month)
Managed teller reconciliations and cash operations, prepared teller shortage reports for Finance, authorized cash transfers, and maintained the branch cheque book to ensure accurate daily balances.
Bank Teller
BBS Bank
Jan 1997 - Jul 2006 (9 years 6 months)
Operated online teller terminal, prepared daily cash denominations, cross-sold BBS Bank services, and performed clerical duties to support transaction accuracy and customer service.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Botswana
Diploma in Accounting & Business Studies, Accounting & Business Studies
2001 - 2003
Completed a Diploma in Accounting and Business Studies at the University of Botswana from 2001 to 2003.
UBUniversity of Botswana
Certificate in Accounting & Business Studies, Accounting & Business Studies
1999 - 2000
Completed a Certificate in Accounting and Business Studies at the University of Botswana from 1999 to 2000.
Tech stack
Software and tools used professionally
Availability
Location
BotswanaAuthorized to work in
Job categories
Skills
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