Lebogang Bagwasi
@lebogangbagwasi
Customer-focused microfinance officer driving client success.
BotswanaWhat I'm looking for
I am a customer-focused Microfinance Officer with experience in loan facilitation, credit assessment, and SLA-driven service delivery. At CEDA I supported end-to-end loan application processing, educated clients on product offerings, and worked with defaulting clients to restructure payments to improve portfolio performance.
I prioritize rapid query resolution and operational accuracy, maintaining detailed loan records and supporting audits. I bring strong communication, CRM and Excel skills, and a commitment to empowering entrepreneurs and SMEs through responsible lending and timely service.
Experience
Work history, roles, and key accomplishments
Microfinance Officer
Citizen Entrepreneurial Development Agency
Apr 2024 - Present (1 year 6 months)
Delivered SLA-driven customer service and supported end-to-end loan application processing, improving turnaround times and contributing to reduced delinquency through repayment restructuring and client education.
Supplies Assistant Attaché
Sir Seretse Khama Memorial School
Feb 2020 - Jul 2020 (5 months)
Supported procurement and inventory operations by managing documentation, liaising with suppliers, and maintaining organized purchase and stock records to ensure timely deliveries.
Education
Degrees, certifications, and relevant coursework
LTLimkokwing University of Creative Technology
Bachelor's Degree, Entrepreneurship
Completed a Bachelor's degree in Entrepreneurship, graduating in December 2021.
Tech stack
Software and tools used professionally
Availability
Location
BotswanaAuthorized to work in
Job categories
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