Boitumelo Madi
@boitumelomadi
I manage banking client operations, onboarding, compliance, and complex queries for high-volume portfolios.
South AfricaWhat I'm looking for
At Standard Bank of South Africa, I managed a portfolio of more than 400 clients in Third-Party Fund Administration, processing account openings, maintenance requests, mandate updates, and onboarding activities. I conducted KYC and FICA checks, maintained audit-ready records, and resolved complex queries while meeting strict service level agreements.
I've supported migration and operational improvement initiatives, collaborated across departments to resolve escalations, and generated qualified sales leads through proactive client engagement. Earlier, I represented Sony products with Hamilton Bright through demonstrations, promotional campaigns, and customer support while building brand visibility.
Experience
Work history, roles, and key accomplishments
Banking & Client Service Specialist
The Standard Bank of South Africa
Aug 2017 - Sep 2025 (8 years 1 month)
Managed a portfolio of over 400 clients in Third-Party Fund Administration, processing account openings, maintenance, and onboarding while ensuring compliance. Resolved complex queries, met SLAs, and supported operational improvements.
Promotional Brand Ambassador
Hamilton Bright
Jan 2014 - Mar 2016 (2 years 2 months)
Represented Sony products, engaging customers and demonstrating products to promote brand awareness. Assisted with product selection and supported promotional campaigns and events.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Bachelor of Commerce, Human Resource Management
Pursuing a Bachelor of Commerce in Human Resource Management.
Cornerstone Institute
Certificate, Banking
2017 - 2017
Completed a Certificate in Banking.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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