
Aparicio Pablo Rodrigues
@apariciopablorodrigu
Operations coordinator at Access Bank Mozambique who supported 150+ clients and contributed to 15–20% portfolio growth.
What I'm looking for
At Access Bank Mozambique, I coordinated communications and support for a portfolio of 150+ clients. I prepared reports and operational documentation, streamlined approval processes, and contributed to 15–20% growth in client portfolio performance.
At PROJENITY, I coordinated customer onboarding and implementation activities that supported a 20% increase in software adoption. I also managed customer communications and conducted product demonstrations.
At Standard Bank Moçambique, I managed daily operations for 40–60 customers and processed international transfers and FX transactions in line with compliance requirements. I also maintained accounting records and supported reporting at SGN & Associados.
Experience
Work history, roles, and key accomplishments
Assistant Relationship Manager
Access Bank Mozambique
Jan 2024 - Jan 2026 (2 years)
- Coordinated communications and support activities for a portfolio of 150+ clients
- Prepared reports, portfolio reviews, and operational documentation for management review
- Streamlined approval processes, improving operational efficiency across the team.
- Monitored client portfolios and proactively resolved operational issues before escalation
- Contributed to 15-20% growth in client portfoli
Commercial Manager
PROJENITY
Jul 2023 - Dec 2023 (5 months)
- Coordinated customer on-boarding and implementation activities, supporting a 20% increase in software adoption
- Managed operational workflows and day-to-day customer communications
- Conducted product demonstrations that supported client adoption initiatives
- Assisted with reporting and performance monitoring for the commercial team
•Role completed as a project-based contract
Front Line Officer
Standard Bank Moçambique
Aug 2018 - Jul 2022 (3 years 11 months)
- Managed daily operations for 40-60 customers while maintaining compliance and service standards
- Processed international transfers and FX transactions with full compliance accuracy
- Conducted documentation verification and operational reviews
•🏆 Award: Best Customer Service (2021)
Accounting Assistant
SGN & Associados
Nov 2016 - Jul 2018 (1 year 8 months)
- Maintained accounting records and reconciliations
- Supported reporting, cash flow management, and administrative operations
- Assisted with monthly reporting and documentation processes
Education
Degrees, certifications, and relevant coursework
Francisco Manyanga Secondary School
General Secondary Education
Number One Training Institute
Professional English and English Literature
Como Aprender com o Fracasso
Aug 2020
43 Ideas for Starting a Side Business
Jan 2021
Financial Basics Everyone Should Know
Feb 2021
The Five-step Guide to Mastering Your Money
Mar 2021
Personal Effectiveness Tips
Mar 2021
Networking Foundations: Networking Basics
Mar 2021
Mindful Working: 11 Ways to Improve How You Work
Mar 2021
How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity
Mar 2021
How to Crush Self-Doubt and Build Self-Confidence
Mar 2021
Financial Adulting
Mar 2021
Be Successful Your Own Way: Personal Success Systems
Mar 2021
Sales: Practical Techniques
Apr 2021
Providing Legendary Customer Service
Apr 2021
Mistakes You Should Avoid at Work
Apr 2021
Customer Service Mastery: Delight Every Customer
Apr 2021
How to Train Your Brain For Happiness
Mar 2021
Planning Your Career and Your Life
Apr 2021
Institute of Transport and Communications
Technical Diploma, Information Technologies
2021 - 2021
Absa Bank Moçambique
Ready to Work 2023
Nov 2023
OPEN (Online Professional English Network)
English for Career Development MOOC
Sep 2026
EF SET
EF SET English Certificate 72/100 (C2 Proficient)
Sep 2026
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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