bodunrin odesilo

I’m a results-driven Senior Operations & Service Delivery leader with 10+ years of experience delivering SLA-compliant operations in demanding, global tech environments. I’ve managed cross-functional teams and turned operational complexity into clear, measurable customer service performance.

At Samsung Electronics West Africa, I led end-to-end service delivery across West Africa, managing a team of 15+ professionals and owning SLA compliance for enterprise and consumer accounts. I implemented process improvement frameworks that reduced average resolution time by 30% and increased customer satisfaction from 72% to 91% within 18 months.

I’m also known for building operational visibility and consistency. I developed operational dashboards, KPI reports, and performance trackers using Excel, Google Sheets, and internal CRM platforms, and I designed staff training programmes covering service protocols, communication standards, and escalation procedures for 30+ team members.

Now, I’m targeting fully remote work where I can create immediate impact. I run AIPulse, an AI-driven news and content platform, managing day-to-day digital operations solo—from SEO-optimised publishing and social distribution across multiple platforms to production using AI tools and rapid deployment with Netlify.