Rashidat Akashat
@rashidatakashat
Support Delivery Lead skilled in client-focused service delivery, process improvement, and cross-functional coordination.
NigeriaWhat I'm looking for
I am a results-driven Support Delivery Lead with a background in digital marketing, client engagement, and operational coordination. I specialize in aligning business goals with customer needs, implementing structured workflows, and leading cross-functional collaboration to ensure high-quality support outcomes.
I have coordinated onboarding, managed multi-stakeholder relationships, and resolved escalations across travel and digital services, consistently improving customer satisfaction and service turnaround times. My work includes tracking service metrics, generating actionable reports, and delivering proactive support processes that reduced service failures.
Throughout my career I have blended storytelling, strategic communication, and problem-solving to create seamless client experiences, delivered high-impact digital content, and supported training and team enablement to drive engagement and repeat business.
Experience
Work history, roles, and key accomplishments
Digital Analyst & Travel Consultant
Wisearce
Nov 2024 - Present (11 months)
Coordinate client onboarding and implement structured support workflows to improve customer satisfaction and service turnaround time; liaise between clients, vendors, and operations to resolve escalations and track service metrics for strategic decisions.
Independent Travel Expert
SureTrips / DreamPort Partner Agency
Jan 2024 - Present (1 year 9 months)
Manage end-to-end delivery of travel solutions including itinerary planning, booking coordination, and after-sales support while building client relationships to drive repeat business and referrals.
Digital Marketing Consultant
Accede
Jan 2022 - Dec 2023 (1 year 11 months)
Developed and executed targeted digital campaigns to improve customer engagement and brand visibility while collaborating across teams to streamline processes and meet client deadlines.
Content Specialist
Wellness Healthcare Group
Jan 2021 - Dec 2022 (1 year 11 months)
Managed content strategy and digital communications to improve service delivery awareness and supported patient onboarding through clear, customer-focused materials.
Entertainment Editor
Concise News
Jan 2016 - Dec 2019 (3 years 11 months)
Led a content team to deliver high-quality editorial outputs under tight deadlines and developed streamlined workflows that improved news delivery efficiency and accuracy.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Benin
Bachelor of Arts, Mass Communication
Completed a Bachelor of Arts in Mass Communication focusing on media, content creation, and communication strategies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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