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bob rivero

@bobrivero

Senior QA Analyst at INGO Money who helped double deployment cadence and bring post-release defects near zero.

At INGO Money, I helped double deployment cadence for critical SaaS and .NET applications while maintaining production stability. I strengthened regression coverage and release validation, helping reduce post-release defects to near zero according to company reporting.

I introduced Claude-assisted test case formulation and API data-contract checks in Azure DevOps and Postman, reducing manual QA effort in 30% of user stories. I also used MySQL queries to seed and validate multi-tenant records and caught data consistency issues before release.

Earlier, at Scientific Games, Inc., I led deployment of automated retail ticket-dispensing solutions that increased scratch lottery ticket sales by 10% across five state lotteries. At Metro-ATL Independent, Co. and SITA USA, Inc., I coordinated software implementations and releases, including biometric and customs software delivery.

Experience

Work history, roles, and key accomplishments

Senior Quality Assurance Analyst

INGO Money, Inc.

May 2021 - May 2026 (5 years)

Helped double deployment cadence for critical SaaS and .NET applications by streamlining regression coverage and release validation while maintaining production stability. Reduced post-production defects to near zero by building regression matrices and strengthening defect reproduction and validation.

Client Project Manager

Scientific Games, Inc.

Jan 2018 - Jan 2020 (2 years)

Increased scratch lottery ticket sales by 10% across five state lotteries by leading deployment of automated retail ticket-dispensing solutions. Secured a $2.8M annual revenue run-rate ahead of schedule by coordinating technical onboarding for a 108-store national retail chain.

Project Management Deployment Coordination Retail Lottery Systems

Senior Project Manager

Metro-ATL Independent, Co.

Jan 2016 - Jan 2017 (1 year)

Increased client operations and reporting productivity by 20% by automating data aggregation and standardizing report schemas. Kept multi-vendor software migrations aligned to delivery targets by coordinating technical teams, milestones, and client requirements.

Project Management Data Aggregation Reporting Vendor Management Migration

Senior Project Manager

SITA USA, Inc.

Jan 2013 - Jan 2016 (3 years)

Enabled deployment across major North American airport hubs by securing required government software certifications on schedule. Shortened project delivery cycles by 15% by standardizing Agile tracking and strengthening vendor accountability.

Project Management Agile Vendor Management Government Certifications Biometrics Customs Compliance Software