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SUMEET SOOD

@sumeetsood

Quality Engineering Manager at The UPS Store Technology who improved test-cycle time by 20% and led LLM and RAG evaluation.

United States

Message

At The UPS Store Technology, I led quality engineering across POS, payments, billing, Salesforce, web, desktop, and SaaS. I improved test-cycle time by 20% and helped reduce automation maintenance effort by 30% through reusable Page Object Model frameworks.

I also led LLM and RAG evaluation for a conversational support assistant, using golden datasets, prompt testing, and human review. Earlier at UPS, I led Workday, financial transformation, and billing QA, including testing for a GEMS-to-Workday transition supporting approximately 700,000 employees.

Experience

Work history, roles, and key accomplishments

Software Quality Engineering Manager

The UPS Store Technology

Jul 2022 - Jul 2026 (4 years)

Led QA for 5,000+ locations, achieving 70%+ automation coverage and 20% improvement in test-cycle time. Directed LLM/RAG evaluation and GenAI proofs of concept with AI governance.

QA Lead

UPS - HR Transformation Project (Workday)

Apr 2021 - Jul 2022 (1 year 3 months)

Led functional, integration, and data-migration testing for GEMS-to-Workday transition supporting 700,000 employees. Directed API regression automation and migrated 15 Quality Center projects to Azure DevOps.

Rest Assured Cucumber Maven TestNG Azure DevOps API Testing Data Migration Reconciliations Batch Validation Testing Performance Testing Defect Triage Cutover Planning

QA Lead

UPS - Financial Transformation Project

Feb 2018 - Mar 2021 (3 years 1 month)

Directed centralized automation practice for 37 applications with reusable frameworks and Jenkins pipelines. Led E2E, UAT, functional, and performance testing for Oracle accounting and OneStream consolidation.

Jenkins Oracle OneStream Rally E2E Testing UAT Functional Testing Performance Testing Automation Framework Test Strategy Test Planning Defect Management

QA Lead

UPS - Billing and Account Marketing Platform

May 2011 - Jan 2018 (6 years 8 months)

Led onshore and offshore QA for IBM Mainframe and DB2 billing platform, defining risk-based coverage and change-impact analysis. Managed batch validation, SQL/DB2 reconciliation, and performance testing.

IBM Mainframe DB2 SQL Quality Center ALM UFT QTP LoadRunner Jenkins Risk Based Testing Regression Testing Performance Testing Defect Triage Test Strategy

Senior Quality Analyst

UPS - Customer Technology (WorldShip)

Jul 2006 - May 2011 (4 years 10 months)

Developed reusable UFT/QTP functions and test harnesses for desktop, data-driven, and regression testing. Executed integration and database tests and administered VMware environments.

UFT QTP VMWare Test Harnesses DataDrivenTesting Regression Testing Integration Testing Database Testing

QA Analyst - Government Healthcare Systems

State of Maine

Apr 2006 - Jul 2006 (3 months)

Tested provider enrollment, claims processing and adjudication, HIPAA-aligned validation, and X12 EDI transactions.

HIPAA X12 Claims Processing Provider Enrollment Validation

Project Lead - QA, Performance Testing Group

MetLife

Jun 2005 - Apr 2006 (10 months)

Managed QA and performance testing for sales, financial database, and policy applications. Designed LoadRunner performance and stress scenarios and reported quality metrics and risks.

LoadRunner Performance Testing QA Management Quality Metrics