I've built my career at The Home Depot, progressing through receiving, garden, front-end, service desk, and customer experience leadership roles.
As a Customer Experience Manager, I monitored satisfaction metrics, resolved escalated concerns, coordinated daily associate priorities, and maintained accurate, compliant customer, operational, HR, and incident documentation. I also handled confidential customer and associate information according to privacy standards.
Across retail and hospitality teams, I've strengthened scheduling, inventory coordination, delivery support, reporting, conflict resolution, and customer communication while keeping daily operations organized and accountable.
United States