Blessing Ojo
@blessingojo
I resolve high-volume customer issues across phone, chat, and in-person support channels.
NigeriaWhat I'm looking for
At Penafort Supermarket, I resolve 50+ daily customer inquiries across phone, live chat, and in-person channels. I investigate transaction and order discrepancies, introduced a customer feedback survey, and helped reduce customer wait times by 25% through workflow improvements.
Previously, I supported customers at PalmPay as a telecollector, resolving account issues and recovering 75% of the monthly target through clear, compliance-driven communication. I bring hands-on experience with customer follow-up, complaint resolution, administrative support, CRM workflows, and remote collaboration tools.
Experience
Work history, roles, and key accomplishments
Check-out Supervisor / Customer Service Rep
Penafort Supermarket
Jan 2025 - Present (1 year 8 months)
Resolved customer inquiries across phone, live chat, and in-person channels, maintaining high satisfaction across 50+ daily interactions. Investigated and resolved transaction discrepancies, achieving an 80% accuracy rate in cash handling and audits.
Retail Cashier
Penafort Supermarket
Jan 2024 - Dec 2024 (11 months)
Provided accurate, detail-oriented service, achieving a 70% customer satisfaction rating. Collaborated with the team to streamline the checkout process, reducing transaction time by 20%.
Resolved account issues through customer interaction, achieving a 40% solution agreement rate. Recovered 75% of the monthly target through clear communication and structured, compliance-driven call procedures.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Technology, Mathematics
Pursued a Bachelor of Technology in Mathematics.
ALX Africa
Virtual Assistant Program, Virtual Assistant
Completed the Virtual Assistant Program.
HubSpot
Inbound Certified, Inbound Marketing
Earned the Inbound Certified certification.
Alpha Partners Professional Training Institute
Achieving Excellence in Customer Service, Customer Service
Completed the Achieving Excellence in Customer Service program.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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