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Akins VikAV
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Akins Vik

@akinsvik

Customer Support Specialist at PriceRite Supermarket who handled customer concerns and kept POS operations accurate.

Nigeria
Message

At PriceRite Supermarket, I addressed customer inquiries and complaints while supporting a positive shopping and checkout experience. I operated cash registers and POS systems, maintained accurate financial balancing, and helped clear checkout bottlenecks.

At Humanatic.com, I reviewed recorded customer service interactions, assessed communication quality, and logged support data for compliance reports. I’ve also trained in Splunk and cybersecurity fundamentals and diagnosed and repaired computer and printer hardware.

Experience

Work history, roles, and key accomplishments

HU

Online Support & Quality Assurance Associate

Humanatic.com

Jan 2020 - Jan 2022 (2 years)

Reviewed and analyzed recorded customer service audio interactions to evaluate agent communication quality and adherence to guidelines. Categorized support data and generated compliance reports to help businesses improve client communication strategies.

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University logoOU

Olabisi Onabanjo University

Bachelor of Science, Microbiology

Graduated with a Bachelor of Science in Microbiology in 2014.

KI

Kinzo Training Institute

Splunk Professional Training, Data Analysis

Completed a 3-month online professional training program focused on structured data analysis and tracking log systems.

ET

ElevateU Tech

Cybersecurity Fundamentals, Cybersecurity

Completed a 3-month online program in cybersecurity fundamentals.

Tech stack

Software and tools used professionally

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