Blessing Obineche

Reduced billing-related support tickets by 20% within three months by identifying recurring complaint patterns and driving a process review. Flagged and escalated 15+ potential fraud cases from customer accounts and transaction histories while managing 50+ complex escalations weekly.

Managed the MD’s calendar, board meeting schedules, and high-priority correspondence with zero scheduling conflicts over two years. Coordinated travel logistics within approved budgets and introduced systematic digital and physical record archiving to improve document retrieval speed.

Served as the first point of contact for donors, partners, and beneficiaries across email, phone, and in-person channels while maintaining professional communication standards. Streamlined internal workflows and improved grant reporting accuracy by preparing, reviewing, and archiving programme reports and official documentation.

Managed front-desk operations, welcomed clients/visitors, handled inquiries, and escalated complex issues to the appropriate authority to maintain service standards. Produced and formatted documents, presentations, and spreadsheets using Microsoft Office to support daily secretarial operations.

Delivered structured English Literature instruction to primary school students by adapting lesson plans to diverse learning needs. Maintained positive learner engagement outcomes through responsive teaching and classroom support.

Bachelor of Arts in Mass Communication at the University of Nigeria, Nsukka (2015).