Nwamaka B Alozie
@blessingnwamakaalozie
I improve SaaS customer onboarding, support workflows, and retention across global customer operations.
NigeriaWhat I'm looking for
I've supported more than 10,000 FinTech/SaaS users at Furex Technologies, ensuring KYC compliance and smooth account activation while increasing product adoption by 30%.
I led customer support workflow improvements that reduced complaints by 60% and helped maintain an 85% customer retention rate through proactive communication, FAQ improvements, and feedback initiatives.
Across HMD, Uru Tech Hub Academy, and public health services, I've managed multichannel inquiries, resolved support tickets, guided new users, coordinated escalations, and delivered empathetic support to more than 20,000 citizens.
Experience
Work history, roles, and key accomplishments
Online Sales Support Executive
HMD
Apr 2026 - Present (4 months)
Managed customer inquiries across multiple channels, processed and tracked orders, coordinated with warehouse teams, and maintained CRM records to ensure timely fulfillment and positive customer experience.
Client Onboarding & Customer Support Specialist
Furex Technologies
Oct 2021 - Feb 2025 (3 years 4 months)
Onboarded and verified over 10,000 users with full KYC compliance, led a support team, reduced complaints by 60%, increased product adoption by 30%, and maintained an 85% customer retention rate.
Public Health Support Officer
Imo State Health Insurance Agency
Aug 2020 - Aug 2021 (1 year)
Supported over 20,000 citizens with empathetic responses during the COVID-19 response, delivered educational sessions to reduce misinformation, and collaborated with cross-functional teams for consistent communication.
Customer Support Representative
UruTech Hub Academy
Nov 2018 - Feb 2020 (1 year 3 months)
Resolved over 1,000 support tickets via live chat and email, worked with IT to reduce recurring issues, and guided new learners through onboarding and platform navigation.
Administrative Officer/Executive PA
Imo Concorde Hotel
Mar 2012 - Sep 2018 (6 years 6 months)
Improved departmental efficiency by 70% through process digitization, managed executive communications and stakeholder relationships, and coordinated issue escalation with accurate records.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Science, Business Administration
Currently pursuing a Bachelor of Science in Business Administration, expected to complete in April 2027.
Federal Polytechnic Nekede Owerri
Higher National Diploma, Public Administration
2017 - 2022
Pursued a Higher National Diploma in Public Administration, gaining knowledge in administrative processes and public sector management.
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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