Open to opportunities

Blessing Ikedi-iloba

@blessingikedi-iloba

Customer-focused personal assistant and secretary who boosts customer satisfaction through admin support, sales, and social media.

Nigeria

Message

What I'm looking for

I’m looking to leverage my customer-facing experience in a dynamic environment to support daily operations, respond promptly to inquiries, and strengthen customer success through great communication, organization, and service.

I’m a passionate, customer-focused professional with a strong background in customer service, sales, and administration. I’m the first point of contact for clients, handling inquiries and resolving issues to keep service smooth and customer satisfaction high.

In my current role as a Personal Assistant/Secretary at DCT Multimedia Studio, I manage schedules, booking appointments, and internal and external communications. I also organize shoots, secure locations, manage studio logistics, and run the studio’s social media presence—promoting services and responding to online inquiries while building a loyal customer base through regular follow-ups.

Previously, as a Studio Assistant/Customer Service Manager and Secretary (Amazing Zula Photography, Vee Salon), I coordinated client schedules, managed bookings, and supported phone and appointment handling. I responded to customer queries professionally and promptly, and my social media support helped drive a 20% rise in inquiries within a month, while earning recognition for organizational efficiency and improved client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Personal Assistant/Secretary

Current

DCT Multimedia Studio

Jan 2024 - Present (2 years 5 months)

Provided administrative support by managing schedules, booking appointments, and handling internal and external communications. Served as the first point of contact for clients and managed studio social media to respond to inquiries and promote services.

Administrative Support Schedule Management Appointments Social Media Management Customer Service Stakeholder Management

Current

Volunteer Customer Care

Current

Annual Church Bazaar

Jan 2018 - Present (8 years 5 months)

Coordinated community bazaar activities, including organizing and serving during events to ensure smooth execution. Engaged attendees, handled questions, and provided excellent customer support throughout church events.

Event Coordination Customer Support Team Collaboration Inquiries Handling Service Coordination

Secretary

Vee Salon

Jun 2021 - Dec 2022 (1 year 6 months)

Handled phone calls, scheduled appointments, and managed client interactions while maintaining accurate customer appointment records. Improved customer satisfaction through prompt, courteous service and contributed to better operational workflows and client retention.

Appointment Scheduling Customer Service Communication Operational Support Record keeping

Studio Assistant & Customer Service

Amazing Zula Photography

Jun 2021 - Dec 2022 (1 year 6 months)

Managed studio bookings and coordinated client schedules, ensuring shoot details were communicated promptly and professionally. Supported social media promotion and increased inquiries by 20% within a month through improved engagement.

Customer Service Booking Management Scheduling Social Media Management Client Communication Logistics Coordination inquiry handling

Sales Representative

Oyibo Ventures

Jan 2017 - Dec 2018 (1 year 11 months)

Assisted with sales and inventory management to ensure customer needs were met efficiently. Provided personalized recommendations to improve satisfaction, repeat business, and daily store operations.

Sales Support Inventory Management Customer Service Personalized Recommendations Stock Management Retail Operations Communication