Blessing Ikedi-iloba
@blessingikedi-iloba
Customer-focused personal assistant and secretary who boosts customer satisfaction through admin support, sales, and social media.
What I'm looking for
I’m a passionate, customer-focused professional with a strong background in customer service, sales, and administration. I’m the first point of contact for clients, handling inquiries and resolving issues to keep service smooth and customer satisfaction high.
In my current role as a Personal Assistant/Secretary at DCT Multimedia Studio, I manage schedules, booking appointments, and internal and external communications. I also organize shoots, secure locations, manage studio logistics, and run the studio’s social media presence—promoting services and responding to online inquiries while building a loyal customer base through regular follow-ups.
Previously, as a Studio Assistant/Customer Service Manager and Secretary (Amazing Zula Photography, Vee Salon), I coordinated client schedules, managed bookings, and supported phone and appointment handling. I responded to customer queries professionally and promptly, and my social media support helped drive a 20% rise in inquiries within a month, while earning recognition for organizational efficiency and improved client satisfaction.
Experience
Work history, roles, and key accomplishments
Personal Assistant/Secretary
DCT Multimedia Studio
Jan 2024 - Present (2 years 5 months)
Provided administrative support by managing schedules, booking appointments, and handling internal and external communications. Served as the first point of contact for clients and managed studio social media to respond to inquiries and promote services.
Volunteer Customer Care
Annual Church Bazaar
Jan 2018 - Present (8 years 5 months)
Coordinated community bazaar activities, including organizing and serving during events to ensure smooth execution. Engaged attendees, handled questions, and provided excellent customer support throughout church events.
Secretary
Vee Salon
Jun 2021 - Dec 2022 (1 year 6 months)
Handled phone calls, scheduled appointments, and managed client interactions while maintaining accurate customer appointment records. Improved customer satisfaction through prompt, courteous service and contributed to better operational workflows and client retention.
Studio Assistant & Customer Service
Amazing Zula Photography
Jun 2021 - Dec 2022 (1 year 6 months)
Managed studio bookings and coordinated client schedules, ensuring shoot details were communicated promptly and professionally. Supported social media promotion and increased inquiries by 20% within a month through improved engagement.
Sales Representative
Oyibo Ventures
Jan 2017 - Dec 2018 (1 year 11 months)
Assisted with sales and inventory management to ensure customer needs were met efficiently. Provided personalized recommendations to improve satisfaction, repeat business, and daily store operations.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science (B.Sc.), Animal and Environmental Biology
2017 - 2022
Bachelor of Science (B.Sc.) in Animal and Environmental Biology at the University of Benin from 2017 to 2022.
Availability
Location
Authorized to work in
Job categories
Skills
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