blessing emily

I am a dedicated and empathetic Customer Support Agent with a strong background in client communication, problem-solving, and conflict resolution. My experience includes responding to customer needs via phone, email, and live chat, where I have developed the ability to handle high volumes of inquiries while maintaining a warm, professional, and solution-oriented approach.

At EPAYGIANT FX, I successfully responded to over 50 customer inquiries daily, resolving complaints and providing timely solutions to ensure customer satisfaction. I collaborated with internal teams to improve service delivery and customer feedback, and I recorded detailed customer interactions using CRM tools, contributing to improved data accuracy. My strong organizational and time management skills, along with my ability to work independently and as part of a team, have been key to my success in this role.

Prior to my role in customer support, I served as a Procurement Manager at The Little Nest Nursery, where I led procurement strategy and operations. I negotiated high-value contracts, achieving cost savings while maintaining quality and compliance. My ability to coordinate with various teams and manage procurement aligned with operational priorities has been instrumental in my career development.