Blessed Ozim

I’m a customer service professional with 5+ years solving customer issues, improving retention, handling escalations, and supporting revenue growth across banking and service environments. I focus on structured problem solving, strong documentation, and remote collaboration to strengthen customer outcomes.

As a Regional Sales Manager at Zenith Bank, I managed a portfolio of 150+ personal and business banking clients while sustaining high-volume account support. I increased client retention through proactive follow-ups and service recovery actions, maintaining a 90/100 net promoter score, and generated additional N200,000 in monthly product sales growth across three consecutive quarters.

I also reduced complaint escalations by introducing proactive follow-up methods adopted branch-wide, and I coordinated customer requests with internal follow-through to reduce average issue turnaround from 48 hours to 12 hours. I processed high volumes of transfers, foreign exchange requests, and loan applications while maintaining AML and KYC compliance controls, resolving account and service enquiries with clear documentation discipline.

Before that, as a Team Lead at Elvis Care Fabrics Solutions, I supervised a 15-member service team and delivered tailored service solutions that contributed to N1.2 million in added revenue during Q2 2023. I strengthened customer retention through follow-up communication and issue tracking, and reduced complaint resolution turnaround from 24 hours to 6 hours through escalation handling and service response controls.