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BLESS ANNE BECARES

@blessannebecares

Logistics Manager and Dispatcher at Bluechip Maintenance LLC, coordinating home-service schedules and technician routing.

Philippines

Message

At Bluechip Maintenance LLC, I coordinate home-service scheduling, technician assignments, routing, and work orders. I also communicate with clients, residents, and technicians about appointments and ongoing service issues.

At Netic AI, I review calls and messages handled by AI agents for home-service businesses, identifying booking issues and sharing findings with the engineering team. Earlier, I handled customer inquiries and concerns as a Customer Service Representative at Open Access Philippines.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Coordinate

Current

Netic AI

May 2025 - Present (1 year 5 months)

Analyzes interactions handled by AI agents to identify bugs and improve performance. Focuses on home service client businesses and ensures accuracy of backend actions and critical data.

Quality Assurance AI Data Analysis Communication Skills

Current

Logistic Manager/ Dispatcher and Scheduler

Current

Bluechip Maintenance LLC

May 2022 - Present (4 years 5 months)

Coordinates service delivery for single-family rental homes, including scheduling, routing, work order management, and customer service. Assigns technicians based on skill set and location, manages availability, and prioritizes critical work.

Scheduling Routing Work Order Management Customer Service CRM ServiceTitan Salesforce

Customer Service Representative

Open Access Philippines

May 2020 - Dec 2021 (1 year 7 months)

Handled customer inquiries via phone, email, chat, or in person, providing information about products and services. Addressed complaints and provided solutions, including troubleshooting and escalation.

Customer Service Communication Skills Problem Solving Troubleshooting