At 1Tom Plumber, I coordinated plumbing service requests, appointments, and dispatch for a U.S.-based home-services company. I used ServiceTitan to manage customer information, jobs, schedules, and follow-ups.
I supported technician scheduling and kept customers, technicians, and office personnel informed about service needs and schedule changes. I also followed up on unbooked leads, cancelled jobs, and estimates.
At CRDN – SoCal, I coordinated restoration job workflows and checked job and billing information across RestoreNet, QuickBooks Online, and iCat. I tracked invoices, followed up on outstanding items, and maintained job documentation.
Earlier at Ubiquity Global Services, I worked in project coordination, operational supervision, banking operations, quality auditing, compliance, and risk analysis. I tracked tasks and project updates, supported daily workflows, and conducted quality and compliance reviews.
