Looking for a job

Blerina Markja

@blerinamarkja

Customer Service Representative experienced in phone, email, and chat support, resolving approximately 90% of issues on first contact.

Albania

Message

What I'm looking for

I’m seeking a remote Customer Service or Customer Support position, working from home.

In my Customer Service role in Tirana, I handled inquiries by phone, email, and chat. I resolved approximately 90% of customer issues on first contact.

I focused on maintaining professional communication and customer satisfaction while supporting positive customer relationships.

At Doctrina, I taught English to students with different levels of proficiency and adapted lessons to their learning needs.

At Allan Lloyds, I worked in conference sales and communicated with professionals ranging from CEOs to managers. I’m currently seeking a remote Customer Service or Customer Support position.

Experience

Work history, roles, and key accomplishments

Customer Service

Unknown

Apr 2022 - Aug 2025 (3 years 4 months)

Handled customer inquiries via phone, email and chat, resolving approximately 90% of issues on first contact and maintaining professional communication focused on customer satisfaction.

Customer Service Phone Email Chat Problem Solving Customer Relationships CRM Software

English Teacher

Doctrina

Nov 2021 - Mar 2022 (4 months)

Taught English to students with different levels of proficiency and adapted lessons to meet individual learning needs.

Teaching English Lesson Adaptation Communication Skills

Conference Sales Manager

Allan Lloyds

Jan 2021 - Jul 2021 (6 months)

Worked in conference sales, communicating with professionals from various areas and interacting with individuals in different roles, from CEOs to managers.

Sales Communication Skills Conference Sales Professional Interaction