Open to opportunities

Blasio Sefu

@blasiosefu

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Results-driven engineer with 15 years in after-sales operations.

Kenya

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What I'm looking for

I am seeking a role that fosters innovation and allows for career growth, ideally in a dynamic environment where I can leverage my extensive experience in after-sales operations and technical support.

I am a results-driven leader with over 15 years of international experience in managing after-sales operations, technical service networks, and field support across various sectors including home electronics, solar energy, and telecommunications. My expertise lies in driving organizational efficiency, leading cross-functional teams, and implementing CRM/ERP tools to enhance service delivery.

Throughout my career, I have been recognized for my ability to cut costs, boost customer satisfaction, and scale operations to meet multimillion Kenya Shilling targets. Notable achievements include expanding service outlets significantly, launching innovative mobile applications to improve service efficiency, and overseeing the servicing of hundreds of thousands of cooling solutions across East Africa.

Experience

Work history, roles, and key accomplishments

Current

After Sales & Operations Manager

Current

Carlcare Service Ltd.

May 2023 - Present (2 years 1 month)

Directed after-sales service for mobile phones and appliances, managing 208 personnel and achieving KES 26 million monthly revenue. Enhanced customer turnaround time, satisfaction scores, and service center performance by expanding and refurbishing 6 service centers across Kenya.

Operations Management Team Leadership Customer Satisfaction Inventory Management Service Management Revenue

Field Applications Engineer

Ravenswood Solutions

Jan 2022 - Dec 2022 (11 months)

Oversaw installation of GPS tracking systems for military personnel and vehicles, providing real-time reports to Commanding Officers. Implemented wireless tower mast installations, configured network equipment, and ensured 99.9% TDMA network uptime.

GPS Radio Frequency Planning Configuration Field Engineering

Service Support Manager

Hotpoint Appliances Ltd

Oct 2019 - Mar 2021 (1 year 5 months)

Designed and implemented a mobile Field Service Management (FSM) app, optimizing dispatch efficiency and reducing operational costs. Implemented a Warehouse Management System (WMS) to enhance inventory accuracy and developed data-driven forecasting models for spare parts replenishment.

Mobile App Development WMS Inventory Management Data Analysis Forecasting

After Sales Manager

Dlight Solar

Jun 2018 - Oct 2019 (1 year 4 months)

Led After Sales operations across 5 East African countries, successfully scaling service centers from 19 to over 70 Gold & Silver Centers. This expansion significantly boosted service reach and customer support in the region.

Operations Management Service Network Expansion Team Leadership Customer Service East African Market

Service Network Manager

Mobisol (Engie) Solar

Jul 2016 - May 2018 (1 year 10 months)

Supervised over 50 technical staff, ensuring quality installations of solar energy systems. Successfully established 22 brand shops across Kenya within 12 months, significantly expanding the company's service network.

Team Leadership Quality Assurance Project Management

Operations Manager

Frigoglass Ltd

Jul 2012 - Nov 2014 (2 years 4 months)

Oversaw the servicing of over 300,000 fridges for major clients like Coca-Cola, Diageo, and Heineken across East Africa. Generated $3.2M in annual service revenue and introduced GPS fridge tracking to enhance operational efficiency.

Operations Management Service Management Revenue GPS Client Management Supply Chain Management

Service Manager

LG Electronics

May 2009 - Jul 2012 (3 years 2 months)

Directed regional service operations across 7 countries in East Africa, overseeing comprehensive customer support. Successfully rolled out regional service centers and customer update platforms to enhance service accessibility and communication.

Service Management Customer Service Service Center Setup

Graduate/Test Engineer

Safaricom Ltd

Sep 2006 - May 2009 (2 years 8 months)

Appointed as a Graduate Management Engineer, participating in a 2-year rotational training program across various divisions. Established a Mobile Test Lab for Safaricom, liaising with regulatory bodies for GSM Handset Type Approval and contributing to ISO 9001 certification.

Mobile Testing GSM Handset Type Approval Regulatory Compliance ISO 9001 Quality Assurance Telecommunications

Education

Degrees, certifications, and relevant coursework

The Catholic University of Eastern Africa

Bachelor of Science, Computer Science

Grade: 2nd Upper

Studied Computer Science, achieving a 2nd Upper classification. This program provided a strong foundation in computational principles and problem-solving.