Blaney Medford
@blaneymedford
I build trust with customers and families through calm, accurate, compassionate remote support.
United StatesWhat I'm looking for
I've supported patients and families at Nightingales Nursing @ Attendance, communicating care updates, coordinating needs, and maintaining accurate, confidential documentation.
As manager at Dick's Bar and Grill and owner of Rachel's Cleaning Service, I resolved concerns, managed scheduling and billing, and delivered dependable service in fast-paced settings.
I'm seeking a remote customer service role with structured, paid training where I can bring clear communication, empathy, and reliable follow-through.
Experience
Work history, roles, and key accomplishments
Transcriptionist
Babel Audio
Aug 2026 - Present (2 months)
Transcribed text for AI training.
Audio Contributor
Plia-8 ai
Aug 2026 - Present (2 months)
Contribute conversational and single person audio.
Home Health Aide / Personal Care Assistant
Nightingales Nursing @ Attendance
Sep 2023 - Aug 2025 (1 year 11 months)
Provided direct daily care and support to patients in home settings, building trust through patience and clear communication. Documented daily care accurately and maintained strict confidentiality and compliance with care standards.
Owner / Operator
Rachel's Cleaning Service
Mar 2011 - Jul 2022 (11 years 4 months)
Owned all client-facing communication for an 11-year independent business, including scheduling, billing, and issue resolution. Maintained an exceptional client retention rate by responding to concerns with clear, calm, and prompt communication.
Manager
Dick's Bar and Grill
May 2015 - Sep 2020 (5 years 4 months)
Delivered hands-on customer service in a fast-paced environment, resolving guest complaints and service issues calmly and professionally. Built and managed employee schedules and handled phone reservations, in-person inquiries, and payment transactions during high-volume shifts.
Education
Degrees, certifications, and relevant coursework
Northeastern Technical College
Associate of Arts, Education
Associate of Arts in Education from Northeastern Technical College.
Chesterfield High School
High School Diploma, General Studies
High school diploma from Chesterfield High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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