Operations, customer support
Looking for a job
blaise ogu
@blaiseogu
Chat support representative at TYPEN who handled 3,000+ customer messages monthly and resolved 2,500+ disputes.
NigeriaWhat I'm looking for
At TYPEN, I responded to 3,000+ customer messages monthly, providing timely and accurate support across high-volume conversations.
I resolved 2,500+ customer disputes by mediating between customers and the company, clarifying concerns, and facilitating appropriate resolutions. I also documented interaction details to support follow-up and continuity.
As a Platforms Moderator & Community Manager on Discord, I managed and supported 135+ online projects, including community operations and member engagement.
I supported NFT sales and community launches, coordinated time-sensitive communications, and monitored activity for suspicious behavior, scams, and potential rug-pull risks. I have training in Zendesk and hold a Zendesk Certificate.
Experience
Work history, roles, and key accomplishments
blaise hasn't added their experience
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Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Owerri
Bachelor of Technology, Quantity Surveying
2018 - 2024
Bachelor of Technology in Quantity Surveying, with a major in Dispute Resolution, Consultation, and Crew Resource Management.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
30k+ USD
Job categories
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