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Sophia Kaine

@sophiakaine

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I support customers and online communities through clear written guidance, follow-up, and accurate documentation.

Nigeria

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What I'm looking for

I'm looking for a remote customer support role where I can help customers through chat, email, and messaging, provide clear guidance, follow up on issues, and use CRM or helpdesk tools to keep requests moving.

I've supported more than 100 new members at SingularityNET, answering questions, guiding onboarding, and helping people find the right resources.

As Community & Onboarding Workgroup Lead, I coordinated remote onboarding across locations and time zones, maintained guides and trackers, and improved guidance by reviewing recurring questions.

At DEEP Projects, I coordinated communication between reviewers and project proposers, assigned projects and deliverables, tracked deadlines, and maintained review documentation.

My quality records work at Saipem strengthened my attention to detail, follow-up, document control, and ability to keep high volumes of records accurate and complete. I'm focused on customer support roles where I can provide clear help through chat, email, and messaging.

Experience

Work history, roles, and key accomplishments

Community & Onboarding Workgroup Lead

SingularityNET Ambassador Program

May 2022 - Apr 2026 (3 years 11 months)

Supported 100+ new members through onboarding, answering questions and providing clear guidance. Coordinated onboarding activities across different locations and time zones, and created and maintained onboarding guides and trackers.

Customer Support Onboarding Documentation Remote Work Team Coordination Zendesk Freshdesk HubSpot

Review / Onboarding / Documentation Circle Coordinator

DEEP Projects

Feb 2023 - Mar 2026 (3 years 1 month)

Coordinated communication between reviewers and project proposers, managed reviewers and assigned deliverables. Maintained review documents and tracked deadlines and follow-up items.

Coordination Documentation Project Management Communication Skills Remote Work

Community Manager

Web3 Community Work

Jan 2020 - Dec 2023 (3 years 11 months)

Worked remotely with several online communities, responding to member questions and writing blog articles, newsletters, guides, and community updates. Coordinated volunteers and contributors remotely.

Community Management Written Communication Content Creation Remote Work Team Coordination

Quality Record Controller

Saipem

Jan 2015 - Dec 2023 (8 years 11 months)

Managed project records and checked documents for accuracy and completeness. Followed up with teams on missing or incorrect information and tracked outstanding items to completion.

Document Control Record keeping Quality Assurance Attention To Detail Communication Skills