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@bizouxmulali
Bilingual flight attendant and researcher skilled in cross-cultural communication and project support.
I am a bilingual professional blending front-line service as a flight attendant with research and administrative experience in startups and academia. I bring strong cross-cultural communication, crisis management, and client-relations skills, supported by hands-on exposure to legal research, contract negotiation, and logistics.
Across roles I have led small teams, supported founders on investor communications and high-value client onboarding, and produced sociological research and event logistics. I am adaptable, resilient, and committed to inclusive service and ethical decision-making, with demonstrated achievements in scaling social media reach and securing major contracts.
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Work history, roles, and key accomplishments
Jazz Aviation
Jan 2025 - Present (10 months)
Delivered high-level bilingual service across domestic and international routes, trained in emergency response and conflict resolution, and improved passenger accessibility and inclusivity through culturally sensitive support.
Glomind Software Startup
Jan 2021 - Jun 2025 (4 years 5 months)
Supported founder and staff with legal research, investor communications, scheduling, and pitch preparation, contributing to client onboarding that secured a $100,000 custom contract and scaling social media to 70,000 followers.
Canadian Music Incubator
Jan 2022 - Dec 2023 (1 year 11 months)
Delivered live performances at community events and industry panels, and gained familiarity with entertainment licensing and advocacy while strengthening public speaking and cultural diplomacy.
Various Industries
Jan 2016 - Dec 2023 (7 years 11 months)
Delivered consistent, high-quality service across retail, hospitality, and corporate roles, managed inquiries and escalations, and maintained customer portfolios to support retention and operational efficiency while balancing full-time work with studies.
Wiptec Logistics
Oct 2022 - Sep 2023 (11 months)
Led a nightshift team to coordinate inventory flow and order fulfillment for B2C and B2B clients, improved shipment accuracy, and trained new associates on safety and barcode systems.
African Student Association
Jan 2021 - Dec 2022 (1 year 11 months)
Planned and executed events, panels, and fundraisers to promote student engagement and success, managing logistics and stakeholder coordination.
Sociology & Criminology Society
Jan 2021 - Dec 2022 (1 year 11 months)
Conducted sociological research and prepared reports in collaboration with faculty, supporting academic initiatives and data-driven projects.
Degrees, certifications, and relevant coursework
Honours Bachelor of Arts, Sociology
Activities and societies: Research Associate, Sociology & Criminology Society; Events Coordinator & Director of Logistics, African Student Association; Performing artist engagements and campus awards.
Honours Bachelor of Arts with a major in Sociology and minors in Ethics, Law & Society and Dramaturgy & Drama Studies, completed in June 2025.
Software and tools used professionally
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