Open to opportunities

Bishan Kumar Sagar

@bishankumarsagar

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Experienced operations and CSR leader specializing in CRM, program delivery, and stakeholder management.

India

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What I'm looking for

I seek roles where I can lead operations or CSR programs, manage CRM-driven pipelines, mentor teams, and deliver measurable impact within a collaborative, process-driven organization.

I am a proactive operations and CSR professional with extensive experience managing end-to-end program implementation, CRM-driven sales pipelines, and multi-site project delivery. I have a strong track record in stakeholder management, compliance, monitoring & evaluation, and vocational training initiatives that drive placements and community impact.

Throughout my career I have led centre and state-level teams, run daily operations and P&L responsibilities, and executed digital coordination and vendor management as a freelancer. I bring meticulous data management, process design, and remote operations capabilities to ensure programs run efficiently and achieve measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Freelancer Consultant

Current

Freelancer

Oct 2022 - Present (3 years 4 months)

Delivered remote operations, vendor coordination, and digital process management for clients, maintaining accurate financial records and executing settlement workflows to improve administrative efficiency.

Remote Operations Vendor Management CRM Data Entry Google Workspace

Cluster Lead

HCL Technologies

Jun 2021 - Aug 2022 (1 year 2 months)

Managed CRM and sales pipeline operations, overseeing lead lifecycle and student onboarding processes while driving lead generation and timely follow-ups to improve conversion rates.

CRM Management Lead Generation Sales Pipeline Google Workspace Client Onboarding Data Management

Manager

Flourish Nidhi Ltd.

Nov 2018 - Jun 2021 (2 years 7 months)

Owned end-to-end client processes for financial products, managing field lead generation, documentation, compliance, and audit-ready recordkeeping to ensure regulatory adherence.

Client Lifecycle Management Compliance CRM Documentation Field Sales

Centre Head

Funfirst Global Skillers Pvt Ltd

Aug 2017 - Nov 2018 (1 year 3 months)

Led daily centre operations, staff training, performance tracking, and financial management to meet enrolment and operational targets while ensuring compliance with company policies.

Operations Management Team Leadership Training Budget Management Performance Tracking Client Relations Reporting

State Co-Ordinator

Modelama Exports Ltd.

Mar 2016 - Aug 2017 (1 year 5 months)

Directed state-wide skill development and CSR programs, ensured 100% compliance with government guidelines, built stakeholder partnerships, and led large field teams to achieve placement targets.

Program Management Stakeholder Engagement Compliance Monitoring & Evaluation Team Management Reporting

State Head

Sebiz Infotech Ltd.

Aug 2015 - Feb 2016 (6 months)

Established operational centers and SOPs across the state, managed government liaison, HR and administrative functions, and monitored project performance to drive operational improvements.

Project Implementation SOP Development Operations Management Performance Monitoring Reporting

Centre Manager

IL&FS Skills Development Co. Ltd.

Sep 2013 - Aug 2015 (1 year 11 months)

Managed full branch operations and P&L, ensured accurate government-scheme reporting, biometric attendance and placement records, and coordinated external partner placements.

Branch Management P L Responsibility Government Scheme Reporting Data Management Compliance

Manager

Gras Academy

Dec 2011 - Sep 2013 (1 year 9 months)

Oversaw branch administration including marketing, academics, examinations, placements, and ERP data management to maintain process compliance and operational quality.

ERP Marketing Examinations Data Integrity