Open to opportunities

Billy Jane Dellosa

@billyjanedellosa

Experienced Virtual Assistant skilled in operations, client support, and team coordination—helping businesses stay organized and grow.

Philippines

Message

What I'm looking for

I seek a role where I can lead operations or account growth, implement scalable processes, and drive customer retention and revenue in a metrics-driven, collaborative environment.

Hi, I’m Billy Jane!

I’ve worn many hats in my career, from handling hungry Uber Eats customers to supporting CBD brands in the wellness space, to managing operations for an online furniture business, and even navigating the unique world of adult e-commerce.

At the heart of it all? People.
I love helping customers feel heard, turning problems into solutions, and making sure operations run smoothly behind the scenes. Along the way, I’ve also built skills in e-commerce, sales, recruitment, and team management, the kind of mix that keeps me adaptable and resourceful in any industry.

I thrive in remote work, fast-moving environments, and spaces where every day feels different. Whether it’s answering a support ticket, planning campaigns, or building a team, I bring empathy, creativity, and results.

Always open to new challenges in Customer Support, E-Commerce Operations, or Recruitment especially with brands that value innovation and loyalty.

Let’s connect!

Experience

Work history, roles, and key accomplishments

Account Growth Manager

Freelance

Feb 2025 - Aug 2025 (6 months)

Grew creator accounts through daily engagement, short-form content editing, AI-generated assets, and platform activity management to boost reach, retention, and revenue.

Short Form Content Content Editing AI Content Creation Social Media Management

Operations Manager

Freelance

Feb 2025 - Aug 2025 (6 months)

Oversaw daily operations, recruitment pipelines, financial record monitoring, content deadlines, and process improvements to ensure smooth cross-departmental workflows.

Operations Management Recruitment Project Coordination Process Improvement Reporting

Chief Operating Officer

Surge Training Center

Aug 2024 - Aug 2025 (1 year)

Directed operations for a training center with 400+ graduates and 40+ online courses, built SOPs, led cross-functional teams, managed partnerships, and monitored KPIs to improve enrollment and placement outcomes.

Operations Leadership SOP Development KPIs Partnership Management Team Leadership Program Management

Chat Sales Representative

Freelance

May 2022 - Jul 2025 (3 years 2 months)

Engaged subscribers via chat to drive PPV unlocks, tips, and upsells, consistently meeting daily and weekly sales targets through tailored communication and retention tactics.

Customer Engagement Retention Communication

Chat Sales Manager

Freelance

May 2022 - Jun 2025 (3 years 1 month)

Managed content scheduling and campaign execution to increase engagement and revenue, coordinated teams and workflows, and optimized strategies using audience insights to improve conversions.

Campaign Strategy Team Coordination Asset Management Analytics

Talent Acquisition Specialist

Freelance

Dec 2024 - Feb 2025 (2 months)

Managed end-to-end recruitment for sales roles, from sourcing and screening to onboarding, improving time-to-hire and ensuring candidate alignment with brand tone and performance targets.

Recruitment Sourcing Screening Onboarding Confidentiality Performance Tracking

Email and Chat Support Rep

Adult Products E‑commerce

May 2022 - May 2023 (1 year)

Handled email and live chat inquiries for an international adult products store, coordinated customized orders with warehouses, and resolved delivery and after-sales issues with professionalism.

Live Chat Support Email Support

Executive Assistant

Freelance

Dec 2020 - May 2022 (1 year 5 months)

Provided administrative support for a Pennsylvania CBD brand including calendar management, customer service, social media management, and e-commerce coordination to streamline operations and improve customer experience.

Administrative Support Social Media Management Email Communication Customer Service Content Creation

Operations & E‑Commerce Manager

Furniture Business

Jan 2020 - May 2022 (2 years 4 months)

Directed end-to-end operations—sales, inventory, logistics and supplier coordination—while executing marketing campaigns and e-commerce strategies that improved order fulfillment and online sales.

Operations Management Inventory Control Supply Chain Logistics Digital Marketing CRM

Document Review Specialist

SheerID

Sep 2020 - Dec 2020 (3 months)

Reviewed and validated customer-submitted documents for eligibility verification, ensured compliance with company policies, and reduced processing delays by identifying inconsistencies and fraud indicators.

Documentation Verification & Compliance Attention To Detail Fraud Detection Data Security Quality Assurance

Email Support Representative

VXI Global Holdings

Sep 2018 - Mar 2020 (1 year 6 months)

Resolved high-volume Uber Eats customer concerns including missing, damaged, and delayed orders, processed refunds and compensation per SLAs, and consistently met quality and productivity targets.

Customer Support Email Support SLA Communication Ticketing Systems