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Christelle Ponce

@christelleponce

Administrative and operations support professional at Bruntwork who managed storefront operations across Shopify, TikTok Shop, and Amazon Seller Central.

Philippines
Message

At Bruntwork, I provided sole administrative support to a founder managing multiple brands and sales channels. I handled backend storefront operations and order and billing accuracy across Shopify, TikTok Shop, and Amazon Seller Central.

I built and maintained inventory and product-launch tracking systems, coordinating with warehouse and logistics teams to resolve issues. I also organized digital assets and coordinated content during brand revamps.

Previously, I handled customer support at Six Eleven Global and VXI Global Holdings, and reviewed user-generated content and live advertisements at Conectys. My work included complex billing and account inquiries, confidential documentation, and compliance with platform policies.

Experience

Work history, roles, and key accomplishments

BR

Administrative Assistant / Operations Support

Bruntwork

Dec 2023 - May 2026 (2 years 5 months)

Provided sole administrative support for a founder managing multiple brands across Shopify, TikTok Shop, and Amazon Seller Central. Owned backend storefront operations, order/billing accuracy, inventory tracking, and content coordination, while serving as the primary link between the founder, logistics teams, and global suppliers.

SG

Customer Service Specialist

Six Eleven Global

Jan 2022 - Dec 2023 (1 year 11 months)

Managed high-volume email support queues, ensuring rapid response times and policy compliance. Handled complex customer inquiries regarding account verification, billing configurations, and tier-1 product troubleshooting, and streamlined the main support inbox to improve team productivity.

VH

Customer Service Associate

VXI Global Holdings

Jan 2017 - Dec 2021 (4 years 11 months)

Delivered inbound phone and email support, consistently meeting and exceeding CSAT performance metrics. Validated and processed confidential customer documentation and billing records securely, and used persuasive communication to pitch product upgrades, driving revenue through upselling.

Education

Degrees, certifications, and relevant coursework

University of Southeastern Philippines logoUP

University of Southeastern Philippines

Bachelor of Science, Business Administration

2013 - 2017

Bachelor of Science in Business Administration from the University of Southeastern Philippines from 2013 to 2017.

TE

TESDA

Field Practicum, Agriculture

2016 - 2016

Completed the Agriculture Field Practicum through TESDA in 2016.

Tech stack

Software and tools used professionally

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