Open to opportunities

Bill Jakeway

@billjakeway

I help enterprise customers adopt SaaS platforms, resolve technical challenges, and achieve measurable operational outcomes.

Zimbabwe

Message

What I'm looking for

I'm looking to help customers achieve measurable business outcomes through trusted partnerships, strategic guidance, SaaS adoption, technical problem-solving, and clear communication.

At Carbon6, acquired by SPS Commerce, I partnered with enterprise Amazon marketplace businesses to improve operational performance, maximize SaaS adoption, and build long-term customer success. I managed strategic customer relationships, guided onboarding and implementation, and maintained a 97% customer satisfaction rating while handling approximately 120 customer requests each week.

Previously at GoDaddy, I helped entrepreneurs and growing organizations use cloud and hosting technologies successfully, resolving complex escalations with technical expertise and practical communication. I also teach practical AI workshops focused on responsible, effective use of generative AI for research, documentation, communication, and productivity.

Experience

Work history, roles, and key accomplishments

Customer Success & Strategic Partnership

Carbon6

Jun 2019 - Jul 2026 (7 years 1 month)

Served as primary advisor for enterprise Amazon marketplace businesses, guiding onboarding, implementation, and optimization. Maintained 97% customer satisfaction while managing approximately 120 customer requests weekly.

Customer Success Strategic Account Management Customer Onboarding SaaS Customer Education Cross Functional Collaboration AI Productivity

Hosting Support Consultant

GoDaddy

Dec 2011 - Jun 2019 (7 years 6 months)

Guided entrepreneurs and small businesses in leveraging cloud and hosting technologies. Resolved complex technical issues while maintaining ownership and earning multiple recognitions for customer satisfaction and First Call Resolution.

Technical Support Customer Service Cloud Technologies Troubleshooting

Specialist (E-4)

United States Army

Jan 1983 - Dec 1985 (2 years 11 months)

Honorably served with recognition for discipline, accountability, teamwork, and mission-focused problem-solving.

Discipline Teamwork Problem Solving

AI Literacy Instructor

Additional Leadership

Developed and taught practical AI workshops helping students and professionals use generative AI responsibly for research, communication, documentation, and productivity.

AI Generative AI Training Documentation