At WTW, I assist employees with questions about medical, dental, vision, life insurance, and other workplace benefits. I explain plan options, deductibles, eligibility, and enrollment information, while documenting inquiries and handling sensitive information.
As a Private Medical Care Coordinator, I coordinate appointments, transportation, rehabilitation schedules, and communication between clients, nurses, and healthcare providers. I also maintain confidential records and organize medication.
At Advanced Physical Therapy, I supported front-desk operations through scheduling, insurance verification, patient intake, and chart management. I coordinated with healthcare staff and insurance providers while maintaining accurate records.
Earlier, as a Medical Receptionist at Phoenix Orthopedic Group & Adult Internal Medicine, I handled patient scheduling, inbound calls, insurance documentation, billing support, and EMR data management.
