Bill Griggs

I've supported enterprise technology environments at Conduent, Twitter, SLAIT Consulting, and SA IT Services, keeping PCs, networks, mobile devices, and server infrastructure operational while minimizing downtime.

At Conduent, I provided remote technical support, installed operating systems and applications, created user accounts and permissions, and diagnosed hardware and software issues. I also contributed to software rollouts, Intune upgrades, hardware upgrades, password resets, hard-drive wiping processes, and repairs that helped retain important contracts.

I've managed PC refreshes, data migrations, inventory, server-rack assembly, cabling, warranty repairs, and computer deployments. I focus on clear communication, practical troubleshooting, and dependable support that builds long-term client relationships.