Marquis Mottas
@marquismottas
Reliable Help Desk Professional with extensive technical support expertise.
United StatesWhat I'm looking for
I am a dedicated Help Desk Professional with over six years of experience in the Customer Service and IT field. My expertise lies in resolving advanced technical issues for software and account problems across Windows and Android-based products, as well as macOS and iOS systems. I have a proven track record in technical support triage, software configuration, and enhancing user satisfaction through effective problem-solving.
Throughout my career, I have demonstrated strong multitasking abilities and a commitment to mentoring junior staff. In my current role as a Senior Help Desk Technician at Conduent, I address complex technical concerns escalated by Level One technicians and provide guidance to my peers. My focus on creating detailed logs of support cases ensures that we maintain a high standard of service and accountability.
Experience
Work history, roles, and key accomplishments
Senior Help Desk Technician
Conduent
Aug 2021 - Jan 2025 (3 years 5 months)
Addressed and resolved complex technical concerns escalated by Level One technicians, notifying site engineers of persistent bugs impacting user accounts and software functionality. Provided mentorship to fellow senior technicians and assisted Level One Technicians with informed guidance. Efficiently resolved hardware, software, and account-related issues while handling inbound and outbound calls
Help Desk Advisor
Conduent
Aug 2019 - Aug 2021 (2 years)
Handled inbound calls to provide troubleshooting and configuration support for tablets, smartphones, and computers. Efficiently resolved hardware, software, and account-related issues. Created and maintained detailed logs of all support cases within ticketing platforms, escalating advanced technical issues to senior staff.
Customer Service Representative
Sitel
Nov 2018 - Aug 2019 (9 months)
Effectively managed and resolved customer issues, enhancing customer satisfaction with monetary compensations for unsatisfactory experiences. Documented and maintained a database of customer complaints and interactions.
Education
Degrees, certifications, and relevant coursework
Brandywine High School
High School Diploma, General Studies
Completed high school education, focusing on core academic subjects. Developed foundational knowledge and skills across various disciplines.
Availability
Location
United StatesAuthorized to work in
Interested in hiring Marquis?
You can contact Marquis and 90k+ other talented remote workers on Himalayas.
Message MarquisFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
