Bilal Patel

Investigated customer complaints and drafted detailed final response letters to customers. Liaised with the Financial Ombudsman and worked to high Key Performance Indicators (KPIs).

Managed rent collection for a portfolio of 1000 properties across Northamptonshire, initiating arrears processes through to eviction where necessary. Prepared court documents, attended hearings, and negotiated payment terms with residents and legal caseworkers.

Managed rent collection for a 1600-property portfolio across Coventry and Worcester, overseeing the arrears process from initiation to eviction. Prepared and submitted court applications via PCOL, attended hearings, and conducted home visits to discuss arrears.

Managed rent accounts, including making court applications and attending evictions. Communicated with tenants to clear rent accounts and collaborated with agencies like The Bridge and CAB Zynthia Trust.

Managed accounts with balances below £500, handling inbound and outbound calls to clear rent accounts and sending correspondence. Prepared court applications and collaborated with various support agencies.

Assisted solicitors and clients with home sales by taking calls and providing support. Developed strong customer service skills in a fast-paced environment.

Performed quality control checks on staff work, focusing on mathematical and English accuracy. Handled various administrative tasks and managed confidential information.

Handled sensitive calls and information, addressing property maintenance and general housing queries. Created detailed reports and maintained an organized database while working independently and as part of a team.

Managed a portfolio of 300 business customers, handling outstanding debt collection through outbound calls and setting up payment plans. Addressed customer queries and sold new contracts.

Managed a portfolio of 1000 customers, making outbound calls to collect outstanding debts and assisting with payment plans. Offered settlement solutions to clear outstanding balances.

Managed a portfolio of 250 customers, processing orders from inbound calls and cross-selling products. Provided administrative support and maintained customer relationships.

Grade: Merit

Achieved a Merit in BTEC ICT, demonstrating proficiency in information and communication technology. Developed foundational skills in various IT applications and systems.

Grade: Distinction

Attained a Distinction in GNVQ ICT, showcasing advanced understanding and practical skills in information and communication technology. Engaged in comprehensive studies of IT principles and applications.

Grade: Maths B, History C, Science CC, Media Studies C, English CC, Electronics C, French C, Spanish C

Completed GCSEs in various subjects including Maths, History, Science, Media Studies, English, Electronics, French, and Spanish. Developed a broad academic foundation and essential analytical skills.