Bilal Khan
@bilalkhan3
Diligent customer service representative with strong communication skills.
What I'm looking for
My name is Mohammad Bilal, and I am a dedicated customer service representative with a passion for enhancing customer experiences. With experience at Ninestars Information and Technology Limited and Amazon, I have honed my ability to listen to customer needs and provide tailored solutions that not only resolve issues but also build loyalty.
I pride myself on my excellent interpersonal skills and my ability to thrive in fast-paced environments. My commitment to delivering high-quality service has allowed me to consistently exceed customer expectations. I believe that every interaction is an opportunity for growth, both for myself and for the customers I serve.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Amazon
Jan 2021 - Jan 2022 (1 year)
In my role as a Customer Care Representative at Amazon, I focused on delivering high-quality service, resolving customer issues efficiently, and enhancing customer experiences through effective communication and relationship-building.
Junior Associate
Ninestars Information and technology limited
Nov 2019 - Nov 2020 (11 months)
As a Junior Associate, I provided courteous customer service, developed innovative solutions to exceed customer expectations, and resolved issues while adhering to company policies. I utilized each interaction to enhance my professional skills.
Education
Degrees, certifications, and relevant coursework
Mahatma Jyotiba Phule Rohilkhand University
Bachelor of Commerce, Commerce
2014 - 2017
Pursued a Bachelor of Commerce degree, focusing on business principles and customer service skills.
St. Pauls Senior Secondary School
High School Diploma, General Education
2012 - 2014
Completed high school education with a focus on developing strong communication and leadership abilities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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