Open to opportunities

Ravali Nagella

@ravalinagella

Message

Customer service professional delivering efficient, empathetic support and problem resolution.

United States

Message

What I'm looking for

I seek a customer-focused role where I can resolve inquiries, collaborate with teams, work flexible shifts, and grow professionally.

I am a friendly and motivated customer service professional with strong verbal and written communication skills and a customer-first mindset. I have hands-on experience assisting customers with inquiries, resolving issues following company procedures, and maintaining accurate records while working collaboratively with team members.

I hold a B.Tech in Computer Science and Engineering and am willing to work flexible hours and shifts. I am a quick learner with a positive attitude, comfortable engaging with customers from diverse backgrounds and eager to contribute and grow within a customer-focused organization.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

FederalSoftSystems Pvt Ltd

Jun 2021 - Aug 2023 (2 years 2 months)

Provided front-line customer support via phone and in-person, resolving inquiries per company procedures and maintaining accurate records to ensure customer satisfaction.

Customer Support Verbal And Written Communication Problem Solving Active Listening Time Management Conflict Resolution Data Entry Team Collaboration