Ravali Nagella
@ravalinagella
Customer service professional delivering efficient, empathetic support and problem resolution.
What I'm looking for
I am a friendly and motivated customer service professional with strong verbal and written communication skills and a customer-first mindset. I have hands-on experience assisting customers with inquiries, resolving issues following company procedures, and maintaining accurate records while working collaboratively with team members.
I hold a B.Tech in Computer Science and Engineering and am willing to work flexible hours and shifts. I am a quick learner with a positive attitude, comfortable engaging with customers from diverse backgrounds and eager to contribute and grow within a customer-focused organization.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
FederalSoftSystems Pvt Ltd
Jun 2021 - Aug 2023 (2 years 2 months)
Provided front-line customer support via phone and in-person, resolving inquiries per company procedures and maintaining accurate records to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Hyderabad (unspecified institution)
Bachelor of Technology, Computer Science and Engineering
Completed a Bachelor of Technology in Computer Science and Engineering in Hyderabad, Telangana.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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