Bianca Nicole Palomique

Contact clients enrolled in IHG Business Edge to explain dynamic rates, answer questions, and schedule follow-up calls or MS Teams meetings to convert and retain corporate members.

Led a Messaging Customer Care team by delivering scheduled coaching, reviewing performance metrics, and conducting interviews for hiring and internal mobility to improve service quality.

Managed new-hire training and classroom facilitation, delivered on-the-job coaching, and proposed projects to enhance luxury training programs across the operations and training teams.

Handled VIP sales calls, loyalty issues, global reservations management for luxury properties, and guest escalations via email, phone, and chat to protect revenue and satisfaction.

Resolved customer account and reservation concerns via phone, assisted members and guests with booking issues, and processed reservation-related requests to maintain service levels.

Administered neurological and intelligence tests (WAIS-R, WISC-R, Bender-Gestalt), and prepared psychological reports submitted to supervising clinicians.

Assisted classroom facilitation for children with special needs and managed class activities in the homeroom adviser's absence to ensure continuity of instruction.

Assisted with sorting student files and exam results and encoded test results into the student database to support guidance counseling operations.

Supported talent acquisition by facilitating applicant examinations, encoding test results into databases, and assisting with filing applicant resumes and results.

Completed a Bachelor of Science in Psychology program from 2014 to 2018 focused on psychological theory, assessment, and practice.

Attended Bachelor of Science in Psychology coursework during 2013–2014 prior to transferring or continuing studies.